---
title: Refund Policy | Hero Air Duct Cleaning
description: Refund Policy for Hero Air Duct Cleaning. Last updated 2026-05-02.
url: https://heroairduct.com/refund-policy
business: Hero Air Duct Cleaning
phone: 415) 520-5046
city: San Francisco
state: CA
last_updated: 2026-05-02
---

# Refund Policy | Hero Air Duct Cleaning

> Refund Policy for Hero Air Duct Cleaning. Last updated 2026-05-02.

# Refund Policy

Last updated 2026-05-02.

## Refund & Cancellation Policy

_Last updated: 2026-05-02_

At Hero Air Duct Cleaning, a family-owned business serving San Francisco, Daly City, Broadmoor, Colma, and the Sunset District, we prioritize your satisfaction and peace of mind. Our commitment to traditional craftsmanship and old-fashioned values ensures that every service we provide meets the high standards our family has upheld for generations. We understand that plans can change, and we aim to offer a fair and transparent policy regarding refunds and cancellations.

### Cancellation Notice

We kindly ask that customers provide at least 48 hours' notice should they need to cancel or reschedule their appointment. This allows us to adjust our schedules and serve other families in our community who might be in need. To cancel or reschedule, please contact us via phone or email. Our team is here to assist you with any changes you need to make.

#### Late Cancellation

If you cancel your appointment with less than 48 hours' notice, we reserve the right to charge a cancellation fee of up to 50% of the scheduled service price. This policy helps to cover the time and resources allocated for your appointment.

### Refund Policy

#### Full Refunds

A full refund will be granted if services are cancelled at least 48 hours before the scheduled appointment. Refunds will be processed within 7-10 business days through the original payment method.

#### Partial Refunds

For cancellations made with less than 48 hours' notice, partial refunds will be issued after deducting the applicable cancellation fee. Our team will inform you of the exact refund amount and process it within the standard timeframe.

#### Weather Delays

Given the unpredictable nature of weather in the San Francisco Bay Area, our team at Hero Air Duct Cleaning may need to reschedule your service for safety and quality reasons. In such cases, there will be no cancellation fee. We will work with you to find the next available appointment that suits your schedule.

### Unhappiness Guarantee

We take pride in our family’s legacy and the trust our customers place in us. If you are not completely satisfied with our service, please reach out to us within 7 days of the service date. We are committed to resolving any issues and will offer a follow-up service at no additional cost if necessary.

Our unhappiness guarantee is a testament to our dedication to quality and customer satisfaction. We cherish the relationships we build with our clients and strive to maintain your trust.

### Contact Information

For cancellations, rescheduling, or any queries regarding our refund policy, please contact us:

- **Phone:** [Insert Phone Number]
- **Email:** [Insert Email Address]
- **Address:** Hero Air Duct Cleaning, [Insert Full Address], San Francisco, CA

Our customer service team is ready to assist you with any questions or concerns. Thank you for choosing Hero Air Duct Cleaning, where our family’s expertise is dedicated to ensuring the comfort and safety of your home.

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## About Hero Air Duct Cleaning

Hero Air Duct Cleaning · Air Duct & HVAC Cleaning · 67 Bruce Ave, San Francisco, CA 94112 · Phone: 415) 520-5046 · Rated 5/5.

Canonical URL: https://heroairduct.com/refund-policy